My Account

  • You can reset your password easily. Go to Forgot Password and follow the instructions.
  • By logging into your account and going to Update Details.
  • Your transaction history together with all the rest of your account activities may be accessed from the Trading Platform. Simply click the “Reports” button to access the information. You may need to use search filters to locate historical data.
  • All major currencies (USD, GBP, EUR) are supported. Your selected currency cannot be changed after your first deposit has been completed.
  • Our Support team at Fin-techPrime is here for you and ready to help! You can contact us by email, phone or through the Live Chat button on the side of the page.
  • Accounts with zero balance will not be closed unless the client requests so.
  • Your personal details are constantly protected using the most advanced online security measures. Fin-techPrime is obligated to ensure the safest data storage combined with a fully trusted trading environment at all times.


  • Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments, and bank transfers.
  • No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
  • 250 (USD, GBP, EUR), depending on the currency of choice in your account.
  • Go to Deposit, and simply follow the instructions.
  • You’re welcome to Contact Us. You can chat with us, leave us a message or give us a call and we will gladly assist.
  • Go to Withdrawal and follow the instructions. If you need further assistance, please Contact Us.
  • The minimum withdrawal amount for credit/debit cards and e-wallets is 30 (USD, GBP, EUR). Additionally, the minimum withdrawal amount for wire transfers is 100 (USD, GBP, EUR).
  • Note that a client has to verify his account before placing a withdraw request. Please check if your account is verified. If you haven’t completed this phase, go to the Verification page , and follow the instructions. If your account is verified, contact our Customer Support for assistance.
  • Withdrawal processing time is between 3-4 business days. Typically, the funds will be displayed on your bank statement a few days after the transaction has been processed, as the withdrawal procedure additionally requires your credit card company and bank’s approval.
  • When you withdraw funds from your account, your initial investment will be returned via the same payment method which you used to deposit. Your profits may be withdrawn by wire transfer. For example, you invested $5,000 using your VISA card and then gained an extra $2,000 from profitable trades. If you choose to withdraw your $7,000, your initial investment of $5000 will be credited back to the source – your VISA card. The $2,000 profit can be transferred to your bank account.

Account verification

  • We must comply with the laws in the jurisdictions in which we operate. The broad requirement is collecting information about the individual and verifying that the provided information is accurate.
  • In order to start trading and withdraw funds, you must first provide us with a clear color scan/photo of the following documents:
    1. Proof of identity – A copy of a valid government-issued photo ID (If you choose to send your driving license, we require copies of the back and the front).
    2. Proof of address – We require a copy of a utility bill or bank statement. This document should include your full name and address and cannot be older than 3 months.
    3. If the deposit was made by card – Copy of the front and back of the credit cards used to fund the account. Hide the first 12 digits on the front side of your card and the CVV number on the back. Make sure that the card is signed.
  • The entire document must be captured, clear and visible, including your full name, address, date of issue and utility company logo. Must be issued within the last 3 months of submission. We accept any type of utility bill (water, electricity, Gas, phone) or bank statement.
  • The entire document must be captured, clear and visible, including your full name, ID number, photo, and expiration date. The expiration date must be valid (as well as not expiring within 3 months of submission). We accept identification cards, driving license or passports.
  • The front of the card must clearly display the last 4 digits of the card number, the expiration date and the full name. The back of the card must clearly display the signature. Please ensure that the 3 digit CVV and first 12 numbers of the card are concealed.
  • You can send them to our compliance team at Or upload them yourself here –
  • We will review and validate your documents and you will receive an email stating whether the account has been verified or if additional documents are needed. Once your documents are approved, your account is considered fully verified. You can always check the status of your account by contacting customer support.
  • If your credit card expired since your last deposit, you need to send us an official letter from your bank, stating that the card is no longer in use. To send the letter and additional questions email us at
  • If a client does not verify their Fin-techPrime account within 14 days from the first deposit, the trading account is suspended. Only once the necessary documentation has been provided and approved, the account will be unsuspended.

Trading Basics

  • CFD stands for Contract For Difference. This is a form of contract trading and value trading. When you trade CFDs, you basically take a position on the change in value of the underlying asset over time. CFDs are derivatives because their value is derived from the value of another asset (such as a stock, commodity, index or currency). CFDs can be a much safer form of trading than traditional investing, because of features like stop loss and take profit.
  • A Hard Currency is one that is stable both for long and short term. Examples include the United States Dollar, European Euro, British Pound Sterling, Australian Dollar, New Zealand Dollar, Swiss Franc, and Japanese Yen. They are usually the strongest and most stable currencies, and not subject to rapid or high changes in value.
  • Soft Currencies are those that are not stable or have rapid changes in short term. For example, the Zimbabwean Dollar (now discontinued) which would change the price by 50% over the course of a day and the Venezuelan bolivar which was replaced by the bolívar fuerte.
  • A fiat currency is a currency printed or issued by a government. As opposed to a cryptocurrency which is decentralized.
  • A Long or Buy contract is one where the trader will make a profit when the rate of the contract goes up.
  • A Short or Sell contract is one where the trader will make a profit when the rate of the contract goes down.
  • Stop Loss is a tool to limit trader risk. When you open a position or any time after, you can add or change the Stop Loss. When the contract rate passes the Stop Loss your position will be sold automatically to prevent further loss.
  • Take Profit is a tool to limit profit loss. When you open a position or any time after you can add or change the Take Profit. When the contract rate passes the Stop Loss your position will be sold automatically to solidify your gains.
  • The ratio of the amount of borrowed funds used vs. the funds you put towards a contract. For example, if you place a $1,000.00 contract with 10:1 leverage, you only need to put $100.00 for the contract and the remaining $900.00 are leveraged funds.
  • A spread is the difference between the Buy price and the Sell price. This difference is where the exchange makes their profit.
  • This is the amount of your money and not ‘borrowed’ funds that are currently being used to cover your open positions.
  • For all CFDs, the initial margin is the minimum available amount that’s required in order to open a trading position. It is calculated by multiplying the initial position value by the initial margin instrument %.
  • The minimum amount that an investor must have available in their account in order to keep a position open, or maintain a specific trading position. It is calculated by multiplying the initial position value by asset maintenance margin %. In other words, the maintenance margin requirement is considered as the minimum amount to be collateralized in order to keep a position open.
  • A margin call is what happens when your total account equity is less than your net investment. When this happens all your open positions will be closed automatically to prevent further losses. To prevent a margin call, you may be required to add additional equity to your account or sell some of your positions at a loss.
  • Trader points are trading volume indicators. They are calculated per traded position amount and are accumulated each time you close CFD positions.

Crypto Trading

  • Digital currencies, cryptocurrencies or cryptos are all different names for the same type of currencies. They are all forms of money, similar to the United States Dollar, European Euro, and British Pound Sterling.
  • Traditional currencies are almost always backed by the government that issues them, such as the United States issuing and regulating the United States Dollar. Cryptos are “mined” by individuals or communities around the world and are totally decentralized with little or no regulation.
  • Bitcoin is a form of currency. Bitcoin is also the highest valued cryptocurrency in the world.
    It is the first in the family of cryptocurrencies or digital currencies which include LightCoin, Ethereum, and Ripple among others.
  • You can find the “Crypto” button on the upper left of the Trading Platform. Simply click on the desired trading option and start trading.
  • Blockchains are a ledger or list of transactions. In the case of most cryptocurrencies, the blockchain is the ledger of all the transactions ever made with that currency. If you ever bought, sold or traded a cryptocurrency that transaction is stored in the blockchain. Blockchains are also becoming popular for other types of transactions, such as MoneyGram using a blockchain derived from that of Ripple.
  • Mining is the process of finding unclaimed cryptocurrencies. The process uses your computer’s hardware to search through an algorithm of the cryptocurrency to “mine” that currency. For most cryptocurrencies, it is no longer cost-effective to mine them unless you already have specialized equipment or free electricity.
  • There are a few ways to get cryptocurrencies. Cryptos can be mined using your computer’s hardware. They can also be bought and sold, like any commodity or currency.
  • No.
    Cryptocurrencies are traded either as a Forex pair (such as the BTCEUR) against other currencies, or as individual’s assets CFD (contract for difference).
    In any case, you don’t own the asset but only trade on its value.


  • Maintenance fees are a monthly account charge encompassing all services and features available for traders. Starting from the client’s first deposit, a monthly maintenance fee of 0.5% of the balance will be charged to the trading account on the last day of the month.
  • If there hasn’t been any trade executed in your account within 60 days, your account will be subjected to a dormant account administrative fee of 50 (USD, GBP, EUR). The fees will be deducted from your account balance on the date of the 61st day and monthly onwards until you resume your account activity, or until the balance reaches zero.
  • Trading on the Fin-techPrime platform is subjected to a profit clearance fee. The fee is variable and depends on the profit volume generated from each position, ranging between a minimum of 1.50 and maximum of 5.00 per trade (USD, GBP or EUR).
  • No. All you need is an internet connection and a computer, smartphone or mobile device. Trading with Fin-techPrime does not require downloading programs of any kind and is done completely online.
  • We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
  • Trading CFDs involves risks of loss, especially due to the leveraged nature of the trading. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. Click here to view our full risk disclosure.
  • No, you cannot lose more than your initial deposit.
  • The Fin-techPrime platform is closed over the weekend because all the financial markets are closed.
  • Fin-techPrime provides a comprehensive trading platform which gives you the chance to trade different assets with a large range of available trades. As a part of our service, we cooperate with multiple third party trading softwares which provide our clients the chance to use their products on our platform. If your’e having any difficulties we strongly recommend you contact the software providers in order to resolve your issue.
  • Since we provide service around the world, we have several phones. You can find all our contact information here.
  • Our working hours are:
    Monday-Thursday: 6:00-15:00 (GMT)
    Friday: 06:00-11:00 (GMT)